Customer Privacy Statement
Phoenix Business Systems Inc. (Phoenix Group) agrees to respect and observe the provisions set forth in Personal Information Protection and Electronic Documents Act (the “Act”) and any other relevant Canadian legislation. To the extent there is additional protection afforded to you pursuant to the Act, and same is not set forth herein, Phoenix Group agrees to take such measures to give full effect to such additional protection.
Phoenix Group restricts the access to your information to those employees directly administering your service. We employ physical and technological security measures, as well as security-related administrative policies to appropriately protect your personal information as effectively as possible. We also train and educate our employees on all data-related security measures and protocols. In the event there is a material breach of privacy safeguards, we will inform the Privacy Commissioner of Canada and all appropriate parties in a timely manner.
Why we collect Personal Information
Phoenix Group collects personal information to be used to fulfill our duties to you under whichever service we are providing to you. We only collect that personal information that is necessary to serve you as our client.
Sources of Personal Information
This notice applies to all information collected on the Phoenix Group website or submitted to Phoenix Group at any time through email or online forms. In addition, Phoenix Group may automatically collect non-identifiable information such as, but not limited to, the Internet browser you are using, the type of computer operating system you are using and the domain name from which you are linked to this website.
When visiting the Phoenix Group website and signing up for or using Phoenix Group services through email or online forms, you may choose to supply Phoenix Group with information that identifies you personally. This may include your name and contact information.
We receive personal information directly from you when it is needed to quote on a service or perform the service you have engaged us to perform.
If you do not want your personal information collected, do not provide it to us. If you have already submitted the information and would like us to remove it from our records, or if you would like to know what information is held in our records, see the Contact Us section below.
Use of Information
The information you provide will be used to complete the service for which the information is intended. Such transactions may include: administering a service, shipping a product, replying to support requests, or contacting you regarding your requests.
Phoenix Group uses tracking information to determine how well each page performs overall based on aggregate user demographics and traffic patterns to those pages. This helps us continue to build a better service for you.
Release of Personal Information
The only instances by which Phoenix Group releases your personal information are to provide the services to you that you have engaged and consented for us to do on your behalf. We will limit the release of personal information to the non-related organization to that which is absolutely necessary in order to render their service to us.
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, Phoenix Group has put in place appropriate physical, electronic, and managerial procedures reasonably designed to safeguard and secure the information we collect online.
Phoenix Group considers transmitted emails to be private correspondence between the sender and recipient. Therefore, we will not monitor, edit or disclose the contents of your private communications. Unless you have indicated that you do not wish to receive e-mail, if you have provided us with your email address, from time to time Phoenix Group may send you email we believe would be of interest to you. If you do not wish to receive email, notify us accordingly.
Access to your Personal Information
You may access your personal information at any time. Please contact us at 1.514.312.3466 anytime during normal business hours.
If you wish to submit comments or if you have questions regarding about our Customer Privacy Statement, would like to review personal information collected, or have your email address removed from our mailing lists, please contact us at:
Phoenix Business Systems Inc.
4000 St.-Jean Boulevard
Dollard-Des-Ormeaux QC H9G 1X1
Toll Free (U.S. & Canada) 1-866.625.7979